Effective date: October 17, 2026

Where we ship

We currently ship design goods (plush, stationery, accessories) to US addresses. Our freeze-dried cat treats are coming to the US: a US-made version is in the works, and they are not yet available for shipping to the United States. You can join the waitlist on each treat page.

Processing time

Orders are packed and handed to the carrier within 3 to 5 business days (Monday to Friday, Korea Standard Time, excluding Korean public holidays). You will receive a tracking number by email when your order ships.

Delivery time

Orders ship from Korea by EMS (Korea Post), with tracking. Most US orders arrive within 3 weeks of dispatch. Delivery times are estimates and may be longer during holidays, peak seasons, or customs inspections. Track your package at ems.epost.go.kr or usps.com with the same tracking number.

Shipping cost

Shipping is calculated at checkout based on destination and package weight.

Customs duties and import fees

All orders ship from Korea. Prices on this website do not include import duties, taxes, or carrier handling fees. Since August 29, 2025, the US no longer exempts low-value international shipments from duty, so your package may be subject to import charges collected by the carrier before or at delivery. These charges are the customer’s responsibility. We cannot estimate the exact amount in advance, and we do not mark packages as gifts or understate values.

Address and delivery issues

Please check your shipping address carefully; we cannot change the address after dispatch. If a package is returned to us because of an incorrect address, refused delivery, or unpaid import charges, we will refund the product price minus the original shipping cost once the package arrives back in Korea. If your tracking shows delivered but you have not received the package, contact your local post office first, then email us within 14 days.

Lost or damaged packages

If your package arrives damaged, email us within 14 days of delivery with photos of the box and the items; we will send a replacement or refund. If a tracked package is lost in transit, we will file a claim with the carrier and resend or refund after the claim is confirmed. See also our Return & Refund Policy.

Contact

[email protected] · We reply within 2 to 3 business days (Monday to Friday, Korea Standard Time).